Return/Exchange Policy 

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We accept returns within 30 days of purchase.

 

To be eligible for a return:

• Items must be [unopened/unused/unworn]

• Items must still be in their original packaging with all tags attached

• Items must not be damaged or show signs of wear

• You must have a receipt or other proof of purchase

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We accept exchanges within 30 days of purchase. Please contact us at artofkatshop@gmail.com with the subject line "Exchange Request" for instructions on processing exchanges.

 

*Please Note:

• If you do not notify us for a return or exchange within 30 days of receiving your order we will not be able to accept your return or process a refund.

• We cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of: Stickers or Prints. 

• Shipping costs are non-refundable

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Defective/Incorrect Order Policy 

Please contact our customer service for the following:

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1. Defective Products: If you receive a defective item, please contact us within 30 days of receiving your order.

2. Incorrect Orders: If you receive an incorrect item, please contact us within 30 days of receiving your order. ​

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* Please Note: 

• To better process any defective or incorrect item returns, please attach a photo of your order as it was received.

• If you do not notify us for an incorrect or defective order within 30 days of receiving your order we will not be able to accept your return or process a refund.

 

Return Process:

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1. Contact Us: Email our customer service at artofkatshop@gmail.com with your order number and details of the issue. 

2.  Approval & Follow-Up: All returns must be approved. We will try our best to resolve any order issues as soon as possible. Once your return is approved we will email you with details on the return procedures.

3. Return Receival: We will send a confirmation email once we have received your returned item(s).           NOTE: Customers are responsible for all shipping costs.

 

Non-Returnable Items:

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• Sale/Clearance items

• Stickers, Art Print items

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Shipping Policy: 

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1. Shipping Orders: Shipping times vary depending on your location and the selected shipping method. Once your order is processed, you will receive an estimated delivery timeframe. Please allow additional time for peak seasons or unforeseen delays. For more detailed information, feel free to contact us.

2. Tracking: Once your order has been fulfilled and shipped you will receive a tracking number for your order.

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Thank you for shopping with us! If you have any additional questions, feel free to contact our us.